This Cookies Policy explains how Filmster Network (“we”, “us”, “our”) uses cookies and similar tracking technologies when you visit our website, mobile applications or use our collaborative platform (collectively, the “Platform”). This policy explains what these technologies are, why we use them, the rights you have with respect to them, and how you may control their use.

1. What are cookies and similar technologies

A “cookie” is a small text file placed on your device (computer, mobile phone, tablet) when you visit a website or use an application. Cookies allow us and our third-party partners to recognise your device and browser and capture usage information. Cookies can be set by the website you are visiting (first-party cookies) or by external services integrated into that site (third-party cookies), which may also recognise your device when visiting other websites. In addition to cookies, we may use similar technologies such as web beacons, pixels, SDKs, local storage and other tracking methods (“Tracking Technologies”) to collect information about how you use our Platform.

2. Types of cookies we use

We use a combination of first-party and third-party cookies, and both session cookies (which are deleted when you close your browser) and persistent cookies (which remain until a set expiry time or you delete them):

2.1 Essential/Strictly Necessary Cookies

These cookies are required for the Platform to operate properly, such as enabling you to log in, maintain your session, navigate across pages, or access secure areas. Without them, some services cannot be provided.

2.2 Functionality Cookies

These cookies enhance the performance or functionality of our Platform, for example remembering your preferences or customisation choices. They are not strictly necessary, but improve your experience.

2.3 Analytics/Performance Cookies

These cookies collect information in aggregate form about how users access, use and interact with our Platform – for example which pages are visited most often, how users navigate the Platform, or how long they spend on certain features. This helps us improve the Platform, including our collaboration tools and “Reel Sense” insights.

2.4 Advertising/Targeting Cookies

These cookies are used to deliver adverts that are relevant to you, to limit the number of times you see an ad, to measure campaign effectiveness, and to help us tailor content and offerings. They may also enable other advertisers, networks or platforms to build a profile of your interests and show you targeted adverts on other websites.

3. How we use cookies and Tracking Technologies

We use cookies and Tracking Technologies for the following purposes:

• To enable essential Platform functionality and security (login, session management, fraud/prevention).
• To remember your customisation and preference settings (language, display settings, collaboration preferences).
• To gather analytics to help us understand how the Platform is being used, monitor usage metrics, and improve features such as collaboration, project streaming, “Reel Sense” recommendations and overall user experience.
• To provide personalised content and adverts, both on the Platform and through third-party advertising networks, based on your usage and interests (where you have given consent).
• To measure and improve the effectiveness of our marketing campaigns, to attribute value to our channels, and optimise user acquisition and retention.

4. Managing your cookie preferences

You have the right to decide whether or not to accept cookies. At your first visit to the Platform you will be presented with a cookie consent banner where you can choose to accept or decline non-essential cookies. You may also manage your preferences at any time through the cookie settings link (typically accessed in the footer) or via your account settings if logged in.

4.1 Browser/device controls

In addition to our cookie banner and settings, you may use your browser or device settings to accept or refuse cookies. Please note that how to do this will vary from one browser to another; you should consult your browser’s help menu. If you disable or delete cookies, some parts of the Platform may be impaired in operation or unavailable.

4.2 Global Privacy Controls & Opt-Out mechanisms

Where required under applicable law (for example in the European Union or for California residents under the CCPA/CPRA), you may use global privacy controls or browser extensions (such as the Global Privacy Control specification) to signal your preference to opt out of tracking or profiling. Please note that using these controls may affect the functioning of the Platform.

4.4 Third-party opt-out

You can opt out of many advertising cookies through the websites of participating advertising networks. For instance, in the EU you may visit www.youronlinechoices.eu or similar choice portals. Please note that opting out of advertising cookies will not stop all advertising but may ensure you receive more generic adverts rather than interest-based ones.

5. List of cookies and Tracking Technologies

We provide a detailed list of the cookies used on our Platform including their names, providers, purposes and lifespans. This list may be updated periodically. You may access the up-to-date cookie list here:

_fn_session

Maintains user session state when logged into Filmster Network or associated modules (First-party, Essential, Session).

_fn_auth

Stores encrypted authentication token for secure user login (First-party, Essential, 24 hours).

_fn_preferences

Remembers user preferences such as theme, language, and layout settings (First-party, Functional, 12 months).

_fn_collab

Enables real-time collaboration and presence awareness in FN Greenroom and production workspaces (First-party, Functional, Session).

_fn_reelsense

Stores anonymised creative usage metrics for Reel Sense analysis to improve recommendation accuracy (First-party, Analytics, 6 months).

_mautic_session_id

Tracks unique sessions to deliver relevant onboarding and email automation (Third-party, Analytics/Marketing, Session).

_mautic_device_id

Identifies returning users to personalise communication and campaign triggers (Third-party, Marketing, 12 months).

_ga

Collects aggregated statistics on how users navigate the platform (Third-party, Analytics, 2 years).

_gid

Differentiates users to measure short-term engagement across pages (Third-party, Analytics, 24 hours).

_gat

Limits data collection rate for high-traffic sites (Third-party, Performance, 1 minute).

AWSALB

Ensures load balancing and stable routing between user requests and back-end servers (Third-party, Essential, 7 days).

AWSALBCORS

Supports cross-origin resource sharing during multi-region operations (Third-party, Essential, 7 days).

_csrf_token

Prevents cross-site request forgery attacks during form submissions (First-party, Security, Session).

intercom-session

Stores unique session ID for in-app support conversations (Third-party, Functional, 1 week).

__pay_mid

Identifies device during checkout for fraud prevention (Third-party, Payment/Security, 12 months).

__pay_sid

Temporary identifier for secure payment session (Third-party, Payment/Security, 30 minutes).

_fbp

Tracks visits across websites to deliver relevant ads (Third-party, Marketing, 3 months).

_tt_enable_cookie

Measures ad performance and content engagement (Third-party, Marketing, 13 months).

_clck

Persists Microsoft Clarity user ID to understand repeat usage patterns (Third-party, Analytics, 12 months).

_clsk

Connects multiple page views into a single session recording (Third-party, Analytics, 24 hours).

_consent_status

Records the user’s cookie consent preferences (First-party, Essential, 6 months)

6. Changes to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our cookie usage, Tracking Technologies, changes in legislation or regulatory guidance. We will update the “Last updated” date at the top of this document. We recommend you review this policy periodically.

7. Contact us

If you have any questions about this Cookies Policy, including requests regarding cookies or Tracking Technologies, please contact:
Data Protection Officer
Filmster Network Limited
London, United Kingdom
Email: privacy@filmster.network