This Privacy Policy explains how Filmster Network Limited (“we”, “us”, “our”) collects, uses, stores, shares, and protects Personal Data when you visit our website, use our mobile or desktop applications, or interact with our collaborative production platform, tools, and services (collectively, the “Platform”).
This policy explains what Personal Data we collect, why we collect it, the legal bases we rely on, your rights under applicable data protection laws, and how you may exercise those rights.
1. Who we are and our role
Filmster Network Limited is the Data Controller responsible for your Personal Data.
We are committed to protecting your privacy and complying with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.
We are not required to appoint a Data Protection Officer under the GDPR and have not voluntarily appointed one at this time. All privacy-related queries should be directed to us using the contact details set out in Section 9.
This Privacy Policy applies to:
- Users of the Platform
- Customers and subscribers
- Suppliers and business partners
- Employees and staff members
- Contractors, collaborators, and contributors
- Any other individuals with whom we have a professional or commercial relationship
2. What Personal Data is and the scope of this policy
“Personal Data” means any information that identifies or can reasonably identify an individual. It does not include anonymised data where the identity has been removed.
Depending on how you interact with the Platform, we may collect, use, store, and transfer the following categories of Personal Data:
2.1 Standard categories of Personal Data
- Identity and Profile Data: first name, last name, gender, date of birth
- Contact Data: email address, phone number, postal address
- Account and Platform Data: usernames, authentication tokens, collaboration activity, project participation
- Marketing and Communications Data: preferences for receiving marketing or content updates
- Billing and Payment Data: billing address, transaction references, payment method metadata
- Financial Data: limited banking or payout-related details where applicable
- Transactional Data: records of purchases, subscriptions, and payments
2.2 Special categories of Personal Data
Where required for lawful business operations, we may also process special categories of Personal Data under the GDPR, including:
- Trade union membership data
- Health data, including medical or sickness records
- Genetic and biometric data
- Information relating to criminal convictions or offences
Enhanced legal justifications apply to these categories, as described in Section 3.
3. Legal bases for processing Personal Data
We only process Personal Data where permitted by law. The primary legal bases we rely on under the GDPR are:
3.1 Consent
Where you have given clear consent for specific purposes, such as receiving marketing communications or enabling optional features.
3.2 Contractual necessity
Where processing is required to perform a contract with you or to take steps at your request before entering into a contract, including providing access to the Platform and its features.
3.3 Legal obligation
Where processing is required to comply with legal or regulatory obligations, including fraud prevention and record-keeping.
3.4 Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. Examples include platform security, service improvement, and operational analytics.
4. How we use your Personal Data
We use Personal Data for the following purposes:
- To provide, operate, and maintain the Platform
- To authenticate users and manage accounts
- To enable collaboration, project workflows, and creative tools
- To process payments, subscriptions, and transactions
- To communicate with you regarding service updates, content, and support
- To analyse usage patterns and improve platform functionality, including Reel Sense insights
- To personalise your experience where permitted
- To ensure platform security, integrity, and fraud prevention
- To comply with legal and regulatory requirements
We will not process your Personal Data for unrelated purposes without a lawful basis. Where required, we will notify you of any change in purpose.
5. Marketing and communications
You will receive marketing or content communications from us only if you:
- Have created an account and
- Have opted in to receive such communications, or
- Are otherwise permitted under applicable law
You may opt out of marketing communications at any time. Opting out will not affect essential service-related communications.
6. Your rights and your control over your data
Under data protection laws, you have the right to:
- Be informed about how your Personal Data is used
- Access the Personal Data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your Personal Data in certain circumstances
- Object to processing, including for direct marketing
- Request restriction of processing in specific situations
- Request data portability where applicable
You may exercise these rights by contacting us at privacy@filmster.network
6.1 Account controls
You may delete your account at any time. This will remove your account profile from our active systems. We do not guarantee deletion of all historical or legally required records, but we will act on requests as soon as reasonably practicable.
You are responsible for maintaining the confidentiality of your login credentials.
7. Data security and protection measures
We implement appropriate technical and organisational measures to protect Personal Data, including:
- Secure protocols and encrypted databases
- Access controls limiting data access to authorised personnel
- Confidentiality obligations for employees and contractors
No method of transmission over the internet is completely secure. Any transmission of Personal Data is at your own risk. If you believe your interaction with us is no longer secure, please contact us immediately.
8. Sharing your data and third parties
We may share Personal Data with trusted third parties where necessary, including:
- Service providers and infrastructure partners
- Payment processors and fraud prevention services
- Analytics, communication, and support providers
We may also share or transfer Personal Data in connection with a business sale, merger, acquisition, restructuring, or licensing of our technology. In such cases, your data will remain protected under applicable data protection laws.
We may disclose Personal Data where required by law or to enforce our terms and policies.
9. Data retention
We retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected.
We may retain data for longer periods where required for legal, regulatory, or dispute resolution purposes.
10. Age limitation
The Platform is not intended for children. You must be at least 16 years old to use Filmster Network Limited. We do not knowingly collect Personal Data relating to children.
11. International data transfers
Your Personal Data may be stored or processed outside the United Kingdom, including in the United States or other jurisdictions where we or our service providers operate.
By using the Platform, you consent to the transfer of Personal Data to such jurisdictions, subject to appropriate safeguards.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page.
Current version date: 12 December 2024.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
13. Contact us
If you have any questions about this Privacy Policy or your Personal Data, please contact:
Filmster Network Limited
United Kingdom
Email: privacy@filmster.network